Insights

Let's be frank here: Insights are basically the understanding of human insecurities. (Some would call it exploitation.)

Just think about the Wonderbra and the current beauty ideal of silicone-enhanced models. Or cars that help you get over your insecurity that you never became the man you wanted to be. Or the advent of energy drinks in a world that expects you to be on 24/7.

Brands can help people deal with their insecurities. Once in a while we all need a crutch. Unless the crutch becomes more important than the individual, we have nothing to worry about.

Ying and the Yang

Politicians fall into two categories: You either deal with a visionary/innovator or a project leader. One cares about the high-level strategy, the other about tactics.

Clearly, the visionary is more appealing and sexy. We all wait for the JFK moment, the moment where we look up to your president, feel part of something bigger. But, if you want a big vision, you need a giant to make it happen. Little people with big ideas have no chance. Giants with big ideas will be able to attract smaller people. Who, in return, will turn these big ideas into reality.

The project leader, on the other hand, might not have huge visions, big ideas. He has smaller ideas because he knows big ideas take a lot of effort and luck. He will make little steps, achieve little victories, change the direction of the country gradually.

Unfortunately, it's almost impossible to get the best of both worlds. In the end, we have to make a decision between a visionary path or a road paved with realities and small visions.

There are times when a reality check is the best path for a country. And there are times when a lofty vision is required to move things in the right direction.

Your call.

P.S.: Ed Rollins (Huckabee advisor) just stated on CNN that Romney had all the money and TV spots, Huckabee almost no money and focused his message on the Internet. And that's why he won. Who knew an evangelist would be the spokesperson for new media?

Visualize this

Why we still have to sit through mindless three bullet points presentations will become even more of a mystery to you, once you've read the piece about visualization techniques 'Data Visualization: Modern Approaches" from Smashing Magazine.

The article examines mindmaps and ways how to visualize news, data, connections, websites, etc. In addition, tools to create your own innovative graphs and visualizations are being offered.

The old adage still applies and perhaps even more so in today’s media driven society, "A picture says more than a 1000 words." These new visualizations allow us to better understand connections and touchpoints we never even thought about before. The innovative combination of form and content offers remarkable insights and learnings.

Who knows, I might have become a math wizard if we had access to these tools in High School. Well, maybe not.

Childish vs. Childlike

I just scanned Rob Eastaway's book, "Out of the Box: 101 Ideas for Thinking Creatively"

His main observation is that adults are too concerned about what others expect of them to think and say, rather than communicating what they really think.
Young kids have a different level of honesty and they just focus on things that excite them.

He explains that there are three stages of life:
From 0 to 4 years old is the "Why not?" stage.
From 5 to 11 years old is the "Why?" stage.
From 12 onward is the "Because" stage.

Once we hit the old-age of 12, we tend to conform to the needs of society/adulthood and forget to ask the most important questions, "Why?" and "Why Not?"

It seems, Web 2.0 allows people to ask these questions again and allow them to find their individual answers. There's a big difference between being childish and childlike.
The dot-com bubble was childish.
Web 2.0 is childlike: wondrous, mysterious, surprise around ever corner.

This because stage is where we start to conform to adulthood and lose the "curiosity and wonder about the world that leads us to ask those crucial questions, "Why?" and "Why Not?"

To be more creative, you need to recapture some of the behavior of your childhood.

Are insights enough?

It seems that Insights is the new buzzword replacing the outdated sounding 'market research'. But for some reason it seems true gems of insight are hard to find.

So what is the point about insights? You can take a starting point in anything, to help guide a problem-solving process - but you could say there is value to be had in understanding how to better meet consumers' needs. That in itself may not actually be something you can find out by asking consumers themselves. It is down to you to collect information, process it, digest it, sleep on it, combine it with other things and collectively emerge smarter by having a more compete understanding of the multi-faceted picture, which is the reality for us all these days.

The danger with what people perceive as insights (consumer research) is that they can be easily confused with people's opinion on things. Opinions can change very quickly and aren't really fundamentally useful for anything long-term, as they hold truth only for short periods of time. This means that although you can have a quite healthy turnover and a bunch of seemingly happy customers, they may only stay with you until there is a better alternative around the corner. Their opinions are thus next to useless in telling you what you should be developing next.

A more useful area for insights is understanding people's lifestyles. These change too, but not too often, maybe 5 times in our entire lifetime - when we we are children, teens, life after university and before children, life with children, life after children have flown the nest - the lifestyles at these different life stages are quite different and they tend to last for a few years at least, before there is a significant change. The downside is that the change can be quite radical and both opinions and preferences held whilst in the previous life-stage, may change radically as a result of moving into a new lifestyle.

The most interesting area for insights are values. These change hardly at all. Children up to the age of 12 tend to mirror their parents' values almost exactly, whereas ages of 12-25 are characterized by the deliberate experimentation with and independent (from parents) search for your own values. After your 25th birthday you are very unlikely to change your fundamental values on things, and thus - gaining insights of these will be much more useful long-term than anything else you can find out there. One could argue that this very fact is what creates mid-life crises in people as earlier years of life and career may be linked to highly extrinsic motivations (proving to the world you have made it), whereas lasting happiness in life comes from satisfying your intrinsic motivation.

Transforming insights into innovation is another hurdle in its' own right - on one hand it is about finding those golden nuggets, then it's about defining and creating accessible platforms where innovation can happen - areas where there is growth potential, where your company can bring something unique to the mix and which is in-line with where your company wants to go and its brand. After identifying these areas you almost have to start all over again - sifting through your existing body of research to work out what is relevant in the light of the platforms you have identified for innovation. Some will add more depth and relevance to what you have already identified, others will highlight areas where you need to find out more and lastly, any new concept based on these platforms may themselves end up generating more insights in the process of being developed and tested.

But in many cases we are not there yet - the community specializing in insights and research are often not the people charged with implementing activities based on the insights identified, change is hard to digest among these specialists and being put in charge of it is even harder for many. Thus we still end up in the same dilemma as before: we may know what is right, but are we capable of acting upon it?