Sunday, September 23, 2007

Good to be in New York

Arriving really late in New York due to JetBlue problems (ATC didn't allow planes to land in JFK. Not Jet Blue's problem but how they communicated that problem to us showed their disregard for customer service. JetBlue: Customer Service is part of your marketing effort.) we settled in at 1.30am in SoHo. Next door is an Italian Festival with Calzone, cannelloni and 'Drown the Clown'. Coney Island in SoHo, including sleeping drunks on sidewalks. Nice change from Maine.

Checked my vacation emails in the afternoon and discovered big news from Google that might turn out being the first battle between the search giant and Facebook:

Techcrunch writes:

"The short version: Google will announce a new set of APIs on November 5 that will allow developers to leverage Google’s social graph data. They’ll start with Orkut and iGoogle (Google’s personalized home page), and expand from there to include Gmail, Google Talk and other Google services over time." goes a bit more into detail and criticizes:

"From my perspective, I'm skeptical of a lot of the talk about social network portability because the conversation rarely seems to be user centric. Usually it's creators of competing services who are angry about "lock-in" because they can't get a new user's contacts from another service and spam them to gain "viral growth" for their service. As for the various claims of social network overload only the power users and geeks who join a new social network service a month (WTF is Dopplr?) have this problem."

In my opinion, it's too late to fight Facebook. The Internet has become a huge swap meet. It's harder and harder to get the attention of people and sustain it. We have numerous identities, avatars, passwords to access sites and communicate with other people. I'm Uwe Gemini on Second Life, have 5 different emails, 7 passwords - you know the drill.
What everyone still seems to not understand is that Facebook is becoming the new Internet. Consider the general trends:

Facebook is the new Internet. It's a closed community but every user can let the outside in. It's up to them. I have no idea how Google can change/improve/transform the Facebook experience. But I know that Google doesn't have a fighting chance to overtake Facebook in social media. Announcements are a dime a dozen. Just ask Sony and their embarassing delay of Home.
Now, if Google or Yahoo would acquire Facebook that would be a different story. But why would Facebook even bother?

1 comment:

Laura said...

Just reading your experience with JetBlue - you might try posting at It's a consumer service site where users can post customer reviews about anything. It's a great way to make sure your experiences with certain companies are publicized.