Monday, December 3, 2007

Dear Hotels,

you charge a lot of money for a bed, bathroom and some amenities. But you don't seem to think about customer experience.
Case in point, this sad excuse of a body lotion bottle. It's so badly designed that you have to use Hulk-like forces to squeeze the lotion out. And even if you can bench-press 500 lbs., most of the lotion will remain in the bottle. Sure, I can live with dry skin for a few days but the frustration you created will be with me for a long time. Why not offer refillable bottles of shampoo, lotion and conditioner just like in any mediocre spa? It will help the environment and allow me to have silky, smooth skin again.
Oh, and while you're at it, why don't you increase the bandwidth of your wired and wireless Internet access? It's not 1996 anymore and my connection shouldn't feel like AOL is still running the show. Just a thought.


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Oona said...

Well written article.