Tuesday, February 20, 2007
Is it so hard?
My car had to go to the shop a few weeks ago. Was it too hard to call me back a few days later to find out if everything was okay?
My daughter had to get shots. Was it too much to ask to call me and ask if she's doing well?
Follow-up is a big deal but not many companies are focusing on that part of the business. Just contact me and let me know that you care. No strings attached. No upsell. Just caring.
Posted by Uwe Hook at 8:03 PM